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Terms and Conditions of Use

Effective Date: 05 May 2025

Welcome to ThermoX Solutions. These Terms and Conditions govern your use of our website (https://thermoxsolutions.odoo.com/) and the purchase of our products. By using our website, you agree to these terms. If you do not accept any part of these Terms and Conditions, please refrain from using our services.

1. Website Use and Content

  • All content on this website, including text, images, pricing, product descriptions, and policies, is for informational purposes only.
  • We reserve the right to modify or remove content, services, or products at any time without prior notice.
  • We make reasonable efforts to ensure that the information provided is accurate and up-to-date but do not guarantee its completeness or accuracy.

2. User Responsibilities

By accessing or using this website, you agree:

  • To provide correct, current, and complete information during any form of communication or transaction.
  • Not to use the website for any unlawful or fraudulent activity.
  • Not to upload any harmful content such as viruses, malware, or any material that could damage our site or users.
  • Not to attempt unauthorized access to any part of the website or its systems.

3. Intellectual Property

  • All intellectual property rights related to this website and its content (logos, designs, product descriptions, and images) belong to ThermoX Solutions or its licensors.
  • You may not copy, distribute, reuse, or modify any content from the site without prior written permission.

4. Product Pricing and Availability

  • Prices listed on the website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
  • Product prices and availability are subject to change at any time without notice.
  • We strive to reflect accurate pricing and stock status, but errors may occur. We reserve the right to cancel or modify any order with inaccurate pricing or availability.

5. Order Process and Acceptance

  • When you place an order on our website, you will receive an order confirmation email. This does not signify our acceptance of your order.
  • Your order is considered accepted only after we verify product availability, process the payment, and ship the product.
  • We reserve the right to cancel any order, including for reasons such as payment failure, product unavailability, or suspected fraud.

6. Payments

  • We accept digital payment methods such as UPI, credit/debit cards, net banking, and others as may be available on our platform.
  • All transactions are processed through secure and compliant payment services. We do not store your card or bank account information on our servers.
  • In case of payment failure, the order will not be processed, and we recommend trying an alternative payment method.

7. Shipping and Delivery

  • Orders are generally dispatched within 1-3 business days after successful payment.
  • Delivery time varies based on location and courier services.
  • Shipping details and tracking information will be provided after dispatch.
  • ThermoX Solutions is not responsible for delays caused by shipping carriers or incorrect delivery addresses provided by the customer.

8. Returns, Refunds, and Cancellations

Returns:
  • Products are eligible for return if they are damaged, defective, or incorrect.
  • Return requests must be made within 3 days of delivery, and items must be unused and in original packaging.
Refunds:
  • Refunds are processed upon successful inspection of returned items.
  • Refunds are credited back to the original mode of payment within 7 working days.
  • Shipping charges are non-refundable unless the return is due to our error.
Cancellations:
  • Orders can be cancelled before they are shipped. Once dispatched, cancellation is not possible.
  • ThermoX Solutions reserves the right to cancel any order and provide a full refund if necessary.

9. Limitation of Liability

  • ThermoX Solutions is not liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our website or products.
  • We are not responsible for delays, delivery issues, or damages caused by third-party services.

10. External Links

  • Our website may include links to third-party websites for user convenience. We do not control or endorse their content or practices.
  • Use of any linked websites is at your own risk and subject to their terms and conditions.
  • We are Using subdomain of odoo.

11. Privacy and Data Security

  • We are committed to protecting your personal information. Your data is collected and handled in accordance with our Privacy Policy.
  • We do not share your personal information with third parties except as required for order processing or as mandated by law.

12. Governing Law and Jurisdiction

  • These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
  • Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Ranchi, Jharkhand.

13. Amendments

  • ThermoX Solutions may update these Terms and Conditions at any time.
  • Changes will be posted on this page, and your continued use of the website constitutes acceptance of the revised terms.

14. Contact Information

For any questions or concerns related to these Terms and Conditions, please contact:

ThermoX Solutions

Email: thermoxsolutions@gmail.com

Phone: +91 7488003493

Website: https://thermoxsolutions.odoo.com