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Privacy Policy 

This privacy policy sets out how we uses and protects any information that you give to us when you visit website and/or agree to purchase from them. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you adhere to these changes. We may collect the following information: Name Contact information including email address Demographic information such as postcode, preferences and interests, if required Other information relevant to customer surveys and/or offers What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures. How we use cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at thermoxsolutions@gmail.com We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to Old Block Road Panki Palamau JHARKHAND 822122 . or contact us at 7488003493 or thermoxsolutions@gmail.com as soon as possible. We will promptly correct any information found to be incorrect.

1. Information We Collect

a) Personal Information

We may collect personal information such as your name, email address, phone number, billing/shipping address, and payment details when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact us via our contact form
b) Non-Personal Information

We may collect non-personal information such as your browser type, IP address, device information, and browsing behavior to help us analyze website performance and improve user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To fulfill and manage your purchases, including payment processing, shipping, and customer support.
  • Communication: To send you updates about your orders, respond to inquiries, and notify you of any changes to our services or policies.
  • Marketing: To send you promotional materials, special offers, or other information we think you may find valuable, provided you have opted in to receive such communications.
  • Website Improvement: To analyze user behavior and improve the functionality and content of our website.

3. Sharing Your Information

We may share your personal information with:

  • Service Providers: Third-party companies that provide services such as payment processing, shipping, and marketing assistance.
  • Legal Requirements: When required by law or in response to a legal request, we may disclose your personal information to comply with legal obligations.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences
  • Track your browsing behavior
  • Analyze website performance

You can modify your browser settings to refuse cookies, but this may affect your ability to use some features of our website.

5. Data Security

We are committed to protecting your personal information. We implement security measures such as encryption and secure servers to safeguard your data. However, no online platform is completely secure, and we cannot guarantee the absolute security of your information.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can ask us to correct or update inaccurate information.
  • Deletion: You can request the deletion of your personal information.
  • Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe link in our communications.

To exercise any of these rights, please contact us at [Your Email Address].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Your continued use of our website after changes have been made constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: thermoxsolutions@gmail.com
  • Phone: 7488003493